CPGRAMS: Centralised Public Grievance Redress and Monitoring System

Full Form

Centralised Public Grievance Redress and Monitoring System

Why in News?

CPGRAMS was highlighted in 2026 for its role in improving digital public grievance redressal through technology, automatic routing, multilingual access and monitoring.

Key Facts

  • Government's flagship digital grievance redressal platform.

  • Associated ministry:
    Ministry of Personnel, Public Grievances & Pensions

  • Provides a common platform connecting:

    • Central Ministries

    • Departments

    • States

    • Union Territories

  • CPGRAMS 7.0 enabled automatic routing of grievances.

  • Supports grievances in 22 Scheduled Languages + English.

  • Uses:

    • AI/ML

    • Data analytics

    • Dashboards

    • Feedback mechanisms

  • GRAI: Grievance Redressal Assessment and Index.

  • The portal allows citizens to track grievance status and appeal where applicable.

2026 Data

  • June 2026 grievances redressed: 1,99,968

  • Average disposal time in 2026: about 14 days

  • Citizen satisfaction rate Jan–June 2026: 76%.

Key Pointers

  • CPGRAMS → Digital governance

  • Ministry → Personnel, Public Grievances & Pensions

  • Languages → 22 Scheduled Languages + English

  • Technology → AI/ML + analytics

  • Related index → GRAI