TRAI MyCall App: Consumer-Based Telecom Quality Monitoring

Category: Governance → Digital Governance → Telecom

What is TRAI MyCall?

TRAI MyCall is a citizen-centric mobile application developed by the Telecom Regulatory Authority of India (TRAI).

Purpose

It collects consumer feedback regarding:

  • Voice quality

  • Call drops

  • Connectivity

  • Call experience

The information helps regulators and telecom service providers assess Quality of Experience (QoE) and improve Quality of Service (QoS).

2026 Development

TRAI launched a revamped version of the app in August 2026.

UPSC Key Pointers

TRAI MyCall → Voice-call feedback → QoE → Telecom regulation